Experience Management
Manage customer and employee journeys, as well as all their information from the cloud with Genesys Cloud.
Conversational Commerce
Increase sales and communicate with your customers from anywhere via WhatsApp with Yalo.
Virtual Assistants
Significantly reduce costs through AI from AWS and Google.
Custom Services
Comprehensive support for technology integration challenges, new communication channels, and data analysis.
Cloud Business Collaboration
Easy-to-use modern telephony solution, with superior cloud-based audio technology and part of the complete Zoom UCaaS platform.
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Solutions Services Contact
Service Portal

Digital Transformation

to Enhance Customer Experience
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We configure the customer experience to develop your business strategy through our professional services offerings.
We constantly evolve by adopting new communication channels and forms of interaction with customers.

Solutions

Revolutionize your customer experience through cutting-edge technological solutions for Contact Centers, supported by the top manufacturers in the IT industry.

  • Experience
    Management
    Manage customer and employee journeys, as well as all their information, from the cloud.
    Learn more
  • Personalized
    Services
    Comprehensive assistance with technological integration challenges, new communication channels, and data analysis.
    Learn more
  • Virtual
    Assistants
    Significantly reduce costs through AWS and Google's Artificial Intelligence.
    Learn more
  • Conversational
    Commerce
    Increase your sales and communicate with your customers from anywhere through WhatsApp with Yalo.
    Learn more
  • Cloud-Based Business
    Collaboration
    Easy-to-use modern phone solution with superior cloud-based audio technology, part of the comprehensive Zoom UCaaS platform.
    Learn more
Conversational
Commerce
Increase your sales and communicate with your customers from anywhere through WhatsApp with Yalo.
Cloud-Based Business
Collaboration
Easy-to-use modern phone solution with superior cloud-based audio technology, part of the comprehensive Zoom UCaaS platform.
Experience
Management
Manage customer and employee journeys, as well as all their information, from the cloud.
Personalized
Services
Comprehensive assistance with technological integration challenges, new communication channels, and data analysis.
Virtual
Assistants
Significantly reduce costs through AWS and Google's Artificial Intelligence.
We are the First Mexican-origin Platinum Partner, holding the highest level of specialization within the Genesys partner network, configuring and customizing Experience as a Service℠ through powerful cloud solutions and artificial intelligence.
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Personalized Services

We align our professional services with the achievement of our clients' business objectives. We develop, configure, and implement cloud technologies through continuous improvement processes to enhance the experience of your end customers.

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Assisted Operation
Proactive support for our clients with the aim of maintaining maximum availability and functionality of the platform/solution and a defined customer experience.
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Implementation
We provide, configure, and customize ideal solutions for your business using agile methodologies.
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Professional Services
Specialized CX services to enhance the performance and impact of the platform/solution.
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Customer Success Manager
Your voice is the most important. Let us listen to you and take care of everything that concerns you. Representative of the client within SRL to ensure project success and prompt attention from the Service Desk throughout the contract lifecycle.
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Technology Partnerships
All our services are powered by our leading technology partners in the market: ServiceNow, Yalo, and AWS.
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We promote positive experiences within organizations.

Our background with B2C businesses allows us to expand possibilities in CX through technologies that integrate communication and business development.

CDMX

Bosque de Duraznos 55, Interior 102, Col. Bosque de las Lomas, Miguel Hidalgo, C.P. 11700, Ciudad de México

Monterrey

Groundwork / Av Lázaro Cárdenas 1007, Residencial Santa Barbara, 66266 San Pedro Garza García, N.L. Oficina 314

Centroamérica y el Caribe

San Salvador, El Salvador. Tel: +503 7746 8998

contacto@srlsoluciones.com
soporte@srlsoluciones.com
5552 064 890
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